We know it’s tempting to skip these Terms of Service, but it’s important to establish what you can expect from us as you use MPI services, and what we expect from you.

MPI services are provided by, and you’re contracting with:

• MPI Cloud Software Solutions FZE, organized under the laws of the United Arab Emirates, and operating under the laws of the UAE.
• Building A5, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates 242962

These terms help define the relationship between you and MPI Cloud. Broadly speaking, we give you permission to use our services if you agree to follow these terms, which reflect how MPI’s business works and how we earn money. When we speak of “MPI Cloud,” “we,” “us,” and “our,” we mean MPI Cloud Software Solutions FZE and its affiliates.

We provide a broad range of services that are subject to these terms, including:

• Manufacturing Execution System
• Warehouse Management System
• Supply Chain Management

Many of these services also include content that you can stream or interact with.

Your content remains yours, which means that you retain any intellectual property rights that you have in your content. For example, you have intellectual property rights in the creative content you make, such as reviews you write. Or you may have the right to share someone else’s creative content if they’ve given you their permission.

We need your permission if your intellectual property rights restrict our use of your content. You provide MPI with that permission through this license.

To provide you with our services, we sometimes send you service announcements and other information. To learn more about how we communicate with you, see MPI’s Privacy Policy.

If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you.

Some of our services include downloadable software. We give you permission to use that software as part of the services.

The license we give you is:

• worldwide, which means it’s valid anywhere in the world
• non-exclusive, which means that we can license the software to others
• royalty-free, which means there are no monetary fees for this license
• personal, which means it doesn’t extend to anyone else
• non-assignable, which means you’re not allowed to assign the license to anyone else

Some of our services include software that’s offered under open source license terms that we make available to you. Sometimes there are provisions in the open source license that explicitly override parts of these terms, so please be sure to read those licenses. You may not copy, modify, distribute, sell, or lease any part of our services or software.

Both the law and these terms give you the right to (1) a certain quality of service, and (2) ways to fix problems if things go wrong.

We provide our services using reasonable skill and care. If we don’t meet the quality level described in this warranty, you agree to tell us and we’ll work with you to try to resolve the issue.

Before taking action as described below, we’ll provide you with advance notice when reasonably possible, describe the reason for our action, and give you an opportunity to fix the problem, unless we reasonably believe that doing so would:

• cause harm or liability to a user, third party, or MPI
• violate the law or a legal enforcement authority’s order
• compromise an investigation
• compromise the operation, integrity, or security of our services

For information about how to contact MPI, please visit our contact page. UAE law will govern all disputes arising out of or relating to these terms, service-specific additional terms, or any related services, regardless of conflict of laws rules. These disputes will be resolved exclusively in the federal or state courts of UAE, and you and MPI consent to personal jurisdiction in those courts.

To the extent that applicable local law prevents certain disputes from being resolved in a UAE court, then you can file those disputes in your local courts. Likewise, if applicable local law prevents your local court from applying UAE law to resolve these disputes, then these disputes will be governed by the applicable local laws of your country, or other place of residence.

By law, you have certain rights that can’t be limited by a contract like these terms of service. These terms are in no way intended to restrict those rights. These terms describe the relationship between you and MPI. They don’t create any legal rights for other people or organizations, even if others benefit from that relationship under these terms. We want to make these terms easy to understand, so we’ve used examples from our services. But not all services mentioned may be available in your country.

If these terms conflict with the service-specific additional terms, the additional terms will govern for that service. If it turns out that a particular term is not valid or enforceable, this will not affect any other terms. If you don’t follow these terms or the service-specific additional terms, and we don’t take action right away, that doesn’t mean we’re giving up any rights that we may have, such as taking action in the future.

We may update these terms and service-specific additional terms (1) to reflect changes in our services or how we do business — for example, when we add new services, features, technologies, pricing, or benefits (or remove old ones), (2) for legal, regulatory, or security reasons, or (3) to prevent abuse or harm.

If we materially change these terms or service-specific additional terms, we’ll provide you with reasonable advance notice and the opportunity to review the changes, except (1) when we launch a new service or feature, or (2) in urgent situations, such as preventing ongoing abuse or responding to legal requirements. If you don’t agree to the new terms, you should remove your content and stop using the services. You can also end your relationship with us at any time by closing your MPI Account.