Accelerated response times
Intelligent case routing with improved response times.
Advanced Product knowledge
Technical Support experts with advanced product knowledge and analysis tools to provide you with an improved Support experience.
Customer Care services
The Customer Care Levels
Customer support hours are from 10:00 AM to 6:00 PM Dubai Time (GMT+4), Monday through Friday, excluding weekends and holidays. For emergency situations with priority 1 (Very High), time is measured in real time, regardless of regular business hours. For emergency situations with other priorities, time is measured in business hours during regular customer support hours.
Message priority is determined by the following rules: